Programme Rating

null

Programme Description

Tourism Front Office Level One program provides trainees with fundamental skills, knowledge, attitudes, and perceptions required to establish professional relationships with clients on the telephone and in-person, sell hotel products and services, take reservations, perform accounting and night-audit tasks, intervene in safety and security matters, communicate efficiently, perform reception-related operations in both a non-computerized and a computerized hotel environment. The course consists of modules such as Orientation to the Tourism Industry, Hospitality and Professional Communication, Customer Relations, Rendering Guest Services, QuickBooks, Front Office Night Auditing, Reception, and Reservation Procedures. The timeline of the program is 9 months which includes a 1-month practical training with an industry stakeholder. Upon the successful completion of this course, trainees are equipped with all necessary skills, knowledge, and attitudes necessary to allow them to gain employment and excel in the Tourism, Front Office, and Service Sectors.

Programme Features

  • null
    Prerequisites: None
  • null
    Duration: 10 Months
  • null
    Assessments: Yes
null

Minelli Romero

Instructor

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam efficitur odio ex, facilisis porta dolor euismod quis. Nunc in augue ligula. Proin eget pharetra risus. Morbi nec diam vehicula velit pretium semper. Aenean eu magna non massa bibendum laoreet. Donec metus turpis, volutpat non risus vel, pulvinar porta ipsum. Nam ut orci at enim suscipit efficitur eu eu ante. Sed blandit turpis ligula, nec pharetra nunc laoreet vel.

Pellentesque ornare augue nec consectetur ultrices. Ut dui magna, bibendum a condimentum eu, accumsan nec nibh. Nullam sollicitudin magna metus, at vulputate metus pulvinar nec. Ut consectetur ante a eros iaculis semper. Proin in commodo nibh, et vestibulum odio. In porta laoreet quam ut scelerisque. Curabitur non varius ante. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Donec tincidunt ligula nec urna ultrices condimentum. Donec imperdiet tempor fermentum. Phasellus ut ex rhoncus tellus elementum fringilla id non ipsum. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Phasellus pretium fermentum pharetra. Sed lobortis, mauris a maximus mollis, elit elit auctor justo, ornare sodales ipsum dui id nisl.

Tourism Front Office Level 1 and 2 Support Courses

1st Year – Trimester 1 1st Year – Trimester 2 1st Year – Trimester 3 2nd Year – Trimester 1 2nd Year – Trimester 2 2nd Year – Trimester 3
Course Hours Course Hours Course Hours Course Hours Course Hours Course Hours
(MOS) Word 26 (MOS) Powerpoint 26 (MOS) Excel 26 (MOS) Access 22 Website Creation 22 Adobe Premiere 22
Introduction to Bookkeeping 26 Intermediate Bookkeeping 26 Intermediate QuickBooks 26 Adobe Illustrator 22 Adobe Photoshop 22 Adobe Indesign 22
Advanced Keyboarding 26 Event Planning 26 Introduction to Graphic Design 26 Financial Literacy 1 22 Financial Literacy 2 22 POS Systems 22
Intermediate Mathematics 26 Intermediate Mathematics 26 Intermediate Mathematics 26 Industry Attachment 80 Industry Attachment 80 Industry Attachment 80
Intermediate Language and Communication 26 Intermediate Language and Communication 26 Intermediate Language and Communication 26

Tourism Front Office Level 1 and 2 Main Program

1st Year – Trimester 1 1st Year – Trimester 2 1st Year – Trimester 3 2nd Year – Trimester 1 2nd Year – Trimester 2 2nd Year – Trimester 3 2nd Year
Course Hours Course Hours Course Hours Course Hours Course Hours Course Hours Course Hours
Main Program 260 Main Program 260 Main Program 260 Main Program 300 Main Program 300 Main Program 300 On-the-Job-Training 320

Tourism Front Office Level 1 and 2 Total Program Hours

 

Course Type 1st Year – Trimester 1 1st Year – Trimester 2 1st Year – Trimester 3 2nd Year – Trimester 1 2nd Year – Trimester 2 2nd Year – Trimester 3 2nd Year
Hours Hours Hours Hours Hours Hours Hours
Support Course Totals 130 130 130 146 146 146 828
Main Program Totals 260 260 260 300 300 300 320 2000
Trimester Totals 390 390 390 446 446 446 320 2828

*** All non-high school graduates must undertake the six months pre-trade training program.

Semester 1 Hours Semester 2 Hours
Language & Communication 39 Language & Communication 39
Mathematics 39 Mathematics 39
Information Technology 39 Information Technology 39
Lifeskills 39 Lifeskills 26
Keyboarding Beginners 26 Career Orientation 13
ESL (optional) 39 ESL (optional) 39
Total 221 Total 195 Total 416

Program Objectives

  1. Develop Practical Skills in the Areas of Front Office and Business Office Procedures.
  2. Fundamental Knowledge and Application of Professional Ethics, Excellent Customer Service, Telephone Etiquette, and Public Relations.
  3. Microsoft Office Specialist (Word, Excel, PowerPoint, Access).
  4. Minimum Keyboarding Skills of 60 wpm.
  5. Fundamental Accounting Background.
  6. Sound Application of QuickBooks Software.
  7. Graphic Design Skills Adobe Software (Photoshop, Illustrator, Indesign, Premier).
  8. Basic Web Creation & Web Design Skills.
  9. Fundamental Knowledge and Application in Financial Literacy for Entrepreneurial Start-up Businesses.